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Nurx™
Birth control
Anti-aging
Weight management
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SKINCARE
Acne
Eyelash growth serum
Melasma & dark spots
Rosacea
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Mental health
Anxiety
Depression
Insomnia
Seasonal affective disorder (SAD)
Obsessive-compulsive disorder (OCD)
Postpartum depression
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Sexual health
Emergency contraception
Cold sore
Genital herpes
HIV PrEP
Hair loss & scalp
Women’s hair loss
Dandruff
General health
Bacterial vaginosis
Menopause
Migraines
UTI
Vaginitis
Yeast infection
At home test kits
STI testing
HPV screening
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About nurx
About nurx
Are Nurx’s services available in languages other than English?
Is Nurx owned by Thirty Madison?
Nurx Service
Is there an age restriction for getting on birth control with Nurx?
Is Nurx safe?
Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?
Where are your drugs sourced from?
How do I get my medication automatically refilled?
How do I know Nurx uses real doctors and real pharmacies?
Who are your doctors?
Who can use the headache and migraine service from Nurx?
I'm a doctor and would love to work with Nurx, where do I start?
Does Nurx offer masculinizing gender-affirming hormone therapy (HRT)?
Does Nurx replace my primary care provider?
Does Nurx offer feminizing gender-affirming hormone therapy (HRT)?
What do I need to know about Nurx’s upgraded website and application?
Does Nurx replace doctors?
Can I order a prescription or home test kit for someone else?
Where is the lab that processes the Nurx test kits?
How can I find a prescriber's credentials?
How does Nurx work?
Does Nurx offer healthcare services specifically for transgender and nonbinary people?
How do refills through Nurx work?
Where can I provide feedback or get in contact with Nurx?
What are Nurx's hours?
What is your automatic refill policy?
Why doesn’t my medication match the one in the photo on your website?
What options should I know about living in New Jersey?
Shipping & Delivery
Why did I receive one pack of birth control instead of three?
Can I get a refill before my next fill date?
My package is being returned. What do I do?
Where do you mail prescriptions?
Will I be able to track my Nurx shipment?
Can I return a prescription?
How do I switch to getting 1 month of medication delivered?
How is birth control from Nurx shipped?
My testing kit is missing but it says it was delivered. What do I do?
Can I pick up my prescription at my local pharmacy?
What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?
How fast can I get my prescription?
My package is missing but it says it was delivered. What do I do?
How is the medication shipped?
How much birth control can I request at one time?
Why does my medication look different from last time?
Account Information
How do I update my insurance card?
How do I change the birth control brand for my next shipment?
Can I delete my Nurx account?
How do I update my billing information?
How do I update my email address?
How do I update or add my blood pressure?
How do I change the refill date for my medication?
How do I update my ID?
How do I reset my password?
How can I cancel my subscription?
How do I update my phone number?
How do I change my shipping address?
How do I cancel an order?
Where can I get a blood pressure reading?
Privacy & Safety
Does Nurx share information with my primary care physician?
Who does Nurx share my information with?
Is my information safe with Nurx?
Is STI testing at Nurx confidential?
Are payments through Nurx safe?
I'm on my parents' insurance, will they find out that I got medication from Nurx?
Payment and insurance
What do I do if my medication is a non-covered item on my insurance plan?
What is the support fee?
How will a receipt show on my bank or credit card statement?
Does Nurx take manufacturer coupons for birth control?
Does Nurx accept health insurance for medication?
How much does headache and migraine treatment cost through Nurx?
Does insurance cover the cost of the Nurx Home STI Test Kits?
I have Medicaid; is Nurx an option for me?
Is the consultation fee the same for all of your health care services?
How much does Nurx cost?
What is a prior authorization?
If pay out of pocket will I get the same medication as someone with insurance?
Can I get a refund on the Nurx home test kits if I decide not to do the tests?
What's the difference between my insurance card and my pharmacy benefits card?
How does yearly deduction for my prescription plan work with co-pay?
What is a drug formulary list?
Can I use credits to cover the consultation fee?
How do I switch from using insurance to paying out of pocket?
What do I do when my benefit cap is exceeded?
What if I lose or break part of my Nurx home test kit?
What is this pending charge on my card?
How much do the Nurx Home STI Test Kits cost?
What happens if my prescription request doesn’t get approved - will I get a refund for my consultation fee?
Is there a charge for receiving a one-month supply of medication at a time?
What Insurance Plans Are In-Network for STI Testing?
How much does an online consultation cost?
What if I am told that your pharmacy is not in my network and I have to go to a specific pharmacy to pick up my medication?
I would like to pay for my medication out of pocket. How much will that cost?
Do all patients have to pay a consultation fee?
Can I submit the medical consult fee to be reimbursed by my FSA or HSA?
Why did the birth control consultation fee change?
Is the consultation covered by my health insurance provider?
Can I pay with credit card?
How do I turn off automatic credit card charges if my insurance has an issue?
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