How do I cancel an order?

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be cancelled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices on popular birth control pills. You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

Most generic pills are $15 per month – see prices here. If your current medication is priced at $15 then you can switch yourself over to paying with your credit card. We’ll charge $45 for a 3-month supply. 

If you are on an expensive medication, you can reach out to us to switch you over to a more affordable medication. Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and want to move to a lower-cost option so I can pay out-of-pocket. Can you help me with making a change?”

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

• Show me more affordable options

  If you are on an expensive medication, you can reach out to us to switch you over to a more affordable medication. Most generic pills are $15 per month – see prices here. Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I want to move to a lower-cost Birth Control option. Can you help me with making a change?”

• Reschedule my next refill order to a later date

  You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – my current medication is too expensive and would like to cancel my subscription”

Unfortunately, it’s not uncommon to experience side effects during the first 3 or so months on a new form of birth control. Our medical team typically recommends using your medication for 3 months before making a change. Learn more about common side effects here.

But if you are certain you want to switch, Nurx offers a wide variety of medications for you to consider – see all the options here.

To get in touch with our medical team, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am currently experiencing side effects and want to change my medication”

Note: If you are experiencing a medical emergency, please call 911 or go  to the nearest emergency room for evaluation and treatment.

Nurx medical providers do everything they can to lower the cost of birth control for our patients. In many cases, that means prescribing generic versions of name brand medications. These generics have the same dosage, effectiveness, and quality as name brands, at a fraction of the cost (or free with insurance) to you. 

To get in touch with our medical team, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I was not prescribed the medication I wanted, and would like to change my medication”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

• I am planning to start a family

  Congratulations! We wish you the best. We’ll be here if you ever choose to return. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am planning to start a family and want to cancel my prescription”

• I am not currently sexually active

  We understand, and we’ll be here for you when you need us again. We recommend keeping 3 months of birth control on hand, as well as emergency contraception in case you need it right away.

  If you would still like to cancel or pause your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am not currently sexually active and would like to cancel or pause my prescription delivery.”

• I am in a same-sex relationship

  That’s great! We’ll be here if you decide you need birth control again. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am in a same-sex relationship and want to cancel my prescription”

Nurx patients pay $15 a year for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on popular birth control pills. Most generic pills are $15 per month – see prices here. If your current medication is priced at $15 then you can switch yourself over to paying with your credit card. We’ll charge $45 for a 3-month supply.

To pay out-of-pocket, follow these steps:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – Nurx does not accept my insurance and I would like to cancel my subscription”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

   

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Pause my medication delivery

  You can pause your next refill by messaging Nurx customer support. To pause, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?” – copy text

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices on valacyclovir: $15/month for outbreaks and $25/month for daily prevention, delivered 3 months at a time (so $45/3 months for outbreaks, $75/3 months for prevention). If you choose to pay monthly there is an additional $5 per month processing charge. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

 

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Keep in mind that Nurx patients pay $15 a year for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on valacyclovir: $15/month for outbreaks and $25/month for daily prevention, delivered 3 months at a time (so $45/3 months for outbreaks, $75/3 months for prevention). If you choose to pay monthly there is an additional $5 per month processing charge. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

Whether or not you have insurance, you can access payment assistance programs that make PrEP affordable. Click here to learn more: What payment assistance programs are available for PrEP? For help navigating these programs, send a message from your secure Nurx account and our PrEP team will provide assistance. 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

We understand, and we’ll be here for you when you need us again. 

If you would still like to cancel or pause your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am not currently sexually active and would like to cancel or pause my PrEP  delivery.”

Nurx PrEP patients pay $25 every 3 months for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Whether or not you have insurance, you can access payment assistance programs that make PrEP affordable. Click here to learn more: What payment assistance programs are available for PrEP? For help navigating these programs, send a message from your secure Nurx account and our PrEP team will provide assistance. 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – Nurx does not accept my insurance and I would like to cancel my prescription delivery”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Nurx migraine and headache patients pay $60 a year for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on the headache and migraine medications we deliver. Depending on your medications, you’ll pay $25-70 / per month when you pay out-of-pocket. See prices here.

To pay out-of-pocket, follow these steps:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – Nurx does not accept my insurance and I would like to cancel my prescription delivery.”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

   

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Pause my medication delivery

  You can pause your next refill by messaging Nurx customer support. To pause, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices on acne prescriptions.

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

 

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Keep in mind that Nurx patients pay a $40 consultation fee for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on acne prescriptions. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

   

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Pause my medication delivery

  You can pause your next refill by messaging Nurx customer support. To pause, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices on anti-aging prescriptions.

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

 

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Keep in mind that Nurx patients pay a $15 consultation fee for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on anti-aging prescriptions. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

   

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Pause my medication delivery

  You can pause your next refill by messaging Nurx customer support. To pause, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices on rosacea prescriptions.

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

 

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Keep in mind that Nurx patients pay a $35 consultation fee for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices on rosacea prescriptions. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

• I am experiencing shipping issues

  It usually takes about a week from the time you complete a request for a new prescription for your medication to arrive at your mailbox. We utilize USPS 2-day Priority Mail shipping for first-time orders and USPS First-Class shipping for refills, which typically takes up to 5 days for delivery. Although most customers receive their order on time, with recent USPS shipping delays it may take up to 2 weeks for you to receive your medication.

  You can track the status of your shipment by entering your shipping information here. Your tracking number can be found in the Nurx app in your Nurx Chat.

  Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I am experiencing shipping issues and want to cancel my prescription delivery”

  Note that once your order has been dispensed and shipped from our pharmacy we cannot make any changes. We also legally can’t accept back any medication once it has left our pharmacy.

• I’ve been waiting too long for a response from Nurx

  While we make every effort to respond to messages within 24 hours, we have been experiencing higher than normal message volumes and are doing our best to respond as quickly and thoroughly as possible. 

  If your request is urgent, you can always reach out to us at 800-321-6879. Our urgent hotline line is available Monday through Friday 9 am – 9 pm EST.

• Reschedule my next refill order

  Good news! You can reschedule your next refill order by doing the following:

  1. Log in to your Nurx account
  2. Select “Next Refill Date” under “What would you like to update?”

   

  Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Cancel my next refill order

  You can cancel your next refill by messaging Nurx customer support. To cancel, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

• Pause my medication delivery

  You can pause your next refill by messaging Nurx customer support. To pause, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

  “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”

  Note: You may cancel your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared. Your first order cannot be canceled.

  Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Nurx offers low out-of-pocket prices (as little as $25/month) on mental health prescriptions.

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”

 

You can reschedule your next refill order by doing the following:

1. Log in to your Nurx account
2. Select “Next Refill Date” under “What would you like to update?”

 

Note: You may reschedule your next refill order up to 48 hours after receiving the reminder message that your refill is being prepared.

Once your order is dispensed by the pharmacy, the order is final and cannot be returned or refunded. Federal law prohibits pharmacies from accepting returns or exchanges on prescriptions, to protect the integrity of the medication and the health of our patients. If you think you received an order in error, are experiencing delays with a shipment, or have questions about your order, please send Nurx a message or call 800-321-6879, Monday through Friday 9 am – 9 pm EST.

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – my current medication is too expensive and would like to cancel my subscription”

Nurx currently operates in these states and is always expanding. To cancel your subscription, just copy and paste the text below into a message from your secure Nurx account, and send it to our team. 

If you provide us your email address and the state you’re moving to, we’ll notify you as soon as we’re available in your state! 

“Hi – I am moving to a non-Nurx state and want to cancel my subscription”

Keep in mind that Nurx patients pay an ongoing medication management cost of $55/month for unlimited access to our medical team, who are only a message away. We work hard to ensure your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. 

If you’re sure that you’d like to switch medical providers, just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I am switching medical providers and would like to cancel my Nurx account.”

Nurx offers low out-of-pocket prices (as little as $25/month) on mental health prescriptions. 

 You can switch to out-of-pocket easily in your account by doing the following:

1. Log in to your Nurx account and click “Orders”
2. Select “Fix it!” on your request
3. Select “Manage my order”
4. Select “Charge my credit card”
5. Select “Confirm charging my credit card”

 

Still want to cancel? Just copy and paste the text below into a message from your secure Nurx account, and send it to our team.

“Hi – I just lost my insurance coverage and would like to cancel my subscription”