We’re excited to bring you an upgraded Nurx website and mobile app by the end of 2024. Our goal is to enhance your experience without disrupting your current care. With that said, we know you may have some questions about what’s included and any action you may need to take as part of this upgrade. Please take a look below and don’t hesitate to reach out to us if you have any additional questions.
Q: How will this upgraded website and application enhance my experience?
A: In our ongoing efforts to provide you with the highest quality care and service, we are upgrading our website and mobile app to ensure that your healthcare management is as seamless as possible. This upgraded website and app will have a more intuitive interface, making it easier for you to access your health information, connect with your care team, and manage your treatment plan.
Once your account has been upgraded, you’ll be prompted to accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app. You will then be able to pick up where you left off with any discussions or treatment plan adjustments once your account has been upgraded.
Q: How will Nurx ensure I will not see any impact on the care and/or medication that I get from Nurx?
A: Your dedicated providers and care managers are diligently working to make this transition as seamless as possible. We do not anticipate any changes in your care team, medication, or pharmacy.
This change will have no impact on your next scheduled shipment. We will use your most recent shipping address and payment method. If you would like to check or change your shipping address and/or payment method, please log in to your account and go to your ‘Account Profile.’
Please log in to your account and reach out to your customer support team under ‘Account Support’ if you need any assistance.
Q: Will I still be able to access my account, prescription details, and messages?
A: This upgrade is not going to impact your ability to access this information. Our goal is to make the upgrade as seamless as possible. Your personal information will be securely transitioned to our upgraded website and app by the end of 2024. Once your account has been upgraded, you’ll be prompted to accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app. We will then provide you with an onboarding guide to help you learn how to navigate the upgraded website and app.
Q: I recently submitted a request for treatment. How will Nurx ensure that my treatment plan isn’t impacted and I can continue to communicate with my provider?
A: Your request will be reviewed by a provider and processed accordingly. We are working hard to ensure there is no disruption to your care. You can continue any discussions with your customer support team within ‘Account Support’ once you have accepted the new Terms & Conditions and Privacy Policy and you can continue any discussions with your provider within ‘Medical Team’ after you accept the Notice of Privacy Practices and Informed Consent for the medical group affiliated with our upgraded website and app.
Q: If I am currently using my insurance coverage for medication, will there be any change to insurance coverage on the upgraded website and app?
A: If you are currently paying for medication with your insurance, there will be no change to your coverage and you can continue to pay for your medication with your insurance. (Please note that not all services accept insurance.)
Q: What if I want to change my medication or my treatment plan?
A: Log in to your account as usual and reach out to your provider using your secure messaging portal. Once your account has been upgraded, you’ll be prompted to accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app. You will be able to pick up where you left off with any discussions or treatment plan adjustments in the new app by navigating to ‘Messages’ and clicking ‘Medical Messages.’
Q: If my account is upgraded when I’m in the middle of a discussion with my care team or provider, will there be any issues with continuing our discussion?
A: Once you log in to the upgraded website and app and accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app, you will be able to navigate to your messages and pick up where you left off.
Q: Will there be any impact to my care if I am a patient receiving more than one service from Nurx?
A: Once you log in and accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app, there will be no impact to your care, you can continue to receive your care and treatments to the most up-to-date payment and shipping address provided.
Q: Can I submit a request for treatment for a new Nurx service within the upgraded website and application?
A: We are working as quickly as possible to get all offerings on our upgraded website and application. If you are interested in a service that is not yet listed on your account, please log in to your account and reach out to our Account Support team.
Q: How can I request a copy of my medical records?
A: This process will not change. If you would like to access your medical records, please reach out to our Account Support team by logging into your account.
Q: I have not received any care or treatment from Nurx in a little while, how can I resume my care or restart my treatment plan?
A: After you log in to your account and accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app, your care and/or treatments will not automatically resume with Nurx if you are not an active patient. If you would like to resume your services with Nurx, please log in to your account and reach out to your customer support team under ‘Account Support.’
Q: What is the best way to request my next prescription refill on the upgraded website or app?
A: Once your account has been upgraded, you’ll be prompted to accept the new Terms & Conditions and Privacy Policy as well as the Notice of Privacy Practices and Informed Consent for the medical group associated with our upgraded website and app when you log in. You can then reach out to your customer support team under ‘Account Support’ to request your next prescription refill.